Admit It: We Still Hate Failure

raphael-koh-117599-unsplash

I realize that we should attempt to accept failure.

However, in the face of it is difficult to convince yourself that it’s a good thing. Failure is certainly a fact of work life that we must accept and master. But, we may need to take a moment to consider this a little more carefully. What is your real, gut reaction when you reflect back on a failure or setback? I’ll venture to say that the moment might remain cringe worthy.

Let’s be honest. Failing just doesn’t feel glorious.

This is where I believe the challenge with failure still lies. Our heads understand that failing can be advantageous to our work (read more about that here), but our hearts and emotions haven’t entirely followed suit. Intellectually we’ve accepted that we need to fail on the road to success — but learning how to live with that failure is an entirely different story.

Somehow we must find a way to calm ourselves and develop the ability to process failure more effectively. This often involves dealing with the emotional remnants (and fear) that develop when things simply don’t go as planned.

Failure may be necessary — but, digesting it isn’t ever easy. A few things to try:

  • Alter our associations. We initially define failure negatively, when it actually holds useful information. Researchers, for example, routinely experience a great number of disappointing outcomes on their way to a breakthrough. We should attempt to unlearn our typical view of failure, including labeling a misstep as an “end point” that is devoid of value. A less than positive result can point us toward a worthy alternative path.
  • Make perfection the enemy. We tend to equate perfection with success — and needed revisions with failure. This can prove destructive, causing us to limit what (and when) we share with others. Successful organizations, such as Pixar, encourage sharing an idea mush earlier in the creative process; accepting the notion that an idea can develop and improve.
  • Re-frame your emotions. Research has shown that how you view a discovered obstacle is every bit important as the problem itself. Attempting to extract a positive piece from a failure, no matter how small, is critical.
  • Utilize humor. Attempting to disarm negative emotions with humor is highly advantageous in times of stress. If you can somehow see a trace of humor in a failure or setback (give this a bit of time), it is a solid start in the direction of recovery.
  • Bolster fortitude. It has been shown that “grit” — the ability to stick with a task and focus on long-term goals, is key to dealing with failure. Take a break to re-gain energy, and then persevere. Promote resiliency and the discovery of  a”Plan B”.
  • Broaden our view of history. We often focus on the successes of others, but forget that their journey included many twists and turns. Highly productive individuals such as Richard Branson, practice methods to master the emotional side of the failing — including banishing embarrassment and dwelling on regrets.
  • Take another perspective. You may have convinced others that a setback in their work lives should not deter them from trying another route. Think of your situation. What advice would you offer them, if they were in your place? (Then take that advice to heart.)

It can be disheartening to experience a failure — but we can learn a thing or two from these moments.

How do you deal with a failure or setback? What are your strategies to help you recover and move forward?

A version of this post has previsouly appeared at Linkedin.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist and workplace strategist. She also writes at Linkedin.

10 Communication Hacks to Boost Your Effectiveness

oleg-laptev-546607-unsplash(1)
Photo by Oleg Laptev on Unsplash

We all want to be heard. But do you have the skills to ensure that you are making an impact? Here’s a plan — learn how to communicate. Really communicate. Master the art of expressing an idea fully. Know your audience and how to receive the critical messages sent your way.

Here are 10 strategies to put you on the right road:

  • Curate. Yep, less is more. You are your own brand — and this extends to the content that you share with others. In our communication rich world, we are essentially vying for the attention of others. Are you worth their time? We communicate frequently, but with little forethought concerning purpose and outcome. Have a plan. Edit what you bring to the table.
  • Learn to handle difficult conversations. Let’s face it, the topic we’d most like to avoid, often has the potential to make the greatest impact. Research shows that we spend a significant amount of time handling conflict in our work lives (debate, disagreements, handling egos). So, learn how to openly address underlying tension before it affects your productivity.
  • Tell a great story. Great stories not only capture our attention — they help a message endure. The best thing? There are great tools to help you develop and explain the power behind your next great idea.
  • Get real. How are your communication skills playing out in real life? There is only one way to find out — see a video of yourself. Start with a short interview on Skype and work your way up to capturing an entire presentation. (There may be”cringe-worthy” moments. However, you cannot fix what you are not aware of.)
  • Study. Communication skills simply do not emerge spontaneously — as this is a skill set that requires focused practice to develop. Firstly, what are your “communication” strengths and weaknesses? Devote needed time and energy, by securing the training you need. By the way, you don’t have to wait for your organization to offer — check out some great ideas at Udemy. (I’d say it’s worth $49.00).
  • Create a “Vine”. A message is a message. A message that’s communicated powerfully and succinctly, can start a movement. Don’t rule out the newest methods to communicate. It’s always wise to fully stock your arsenal of techniques.
  • Study your own body. Sit in a lot of meetings? (I know that I do). What does your body language communicate? Boredom? Check yourself before you wreck yourself. Body language matters.
  • Create a powerful presentation deck. Want your next big idea implemented? There isn’t a more critical moment, than a start-up team in front of venture capitalists — so take a page out of their playbook. Can you communicate the strength of your next big project in 10 slides or less? I dare you to try.
  • Match it. Take the time to match the message with the communication vehicle. Will an e-mail suffice? Will your chosen method actually deliver your message effectively? The options should be weighed with the message in mind.
  • Meet face-to-face. The “mother lode” of communication tools is to meet in person, if at all possible. It’s the simplest and most brilliant “hack” of all — and of course, don’t forget to really listen.

Have another suggestion? Share it here.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist. She also writes at LinkedIn. You can also find her on Twitter.

The Poor Fit: 6 Signs That Your Job is Absolutely the Wrong One

JakeeZaccor
@jakeezaccor

Please note: We are all aware of the personal/financial ramifications when we consider a job change. Take this post in the spirit in which it was written: to be helpful.

Many of us have experienced the wrong job. I would say that fault is difficult to assign. However, it may be dawning on you that your work life is dangerously out of alignment. Nothing is worse than throwing yourself into work with the best of intentions —  yet things seem to continue to go very, very wrong.

The trick to this situation? Identifying the problem for what it is (in very short shrift) and acting to make meaningful changes. Poor matches do happen. Recruitment is not always loaded in favor of applicants — and selection is not a perfect science.

So, take a deep breath. Let yourself off the hook and do what you can to avoid a long-term soul sucking experience.

Remember that “withering on the vine” is not a viable career strategy.

Here are 6 signs that you should be paying attention to:

  • You feel lost. Have you been experiencing the classic nightmare that you arrive at class, only to find that you’ve not read a single page of the textbook and it is final exam day? This should not be your experience with work during waking hours. If every task or project leaves you feeling unprepared, take note: fit errors do occur. Sometimes that “next step” in your career, has been the wrong step. It’s more than ok to acknowledge this.
  • You are in avoidance mode. Be honest with yourself — the process of going to work is absolutely excruciating. If you had your druthers, you would never set foot in the office again. If you’ve tried to make things work and you still can’t envision a future for yourself in your current role, you have a serious problem.
  • Your strengths aren’t being utilized. Ultimately our work should align with our strengths. If this is not the case, it’s time to start exploring other options. If you feel that your weaknesses have taken center stage, it’s unlikely you’ll stay energized for the long haul. Have a conversation with your supervisor now — and don’t wait.
  • You feel disconnected. Does it feel as if everyone else is on one page and you are on another? Whether you work in customer service, sales or consulting — if it feels as if you are not aligning with the vision of the organization, the person-job match may be off. If you see yourself as a lonely island (and everyone is speaking an entirely different “language”), it may be time to explore moving on.
  • You can’t seem to complete anything. Everything seems pointless and your level of motivation is at an all-time low. Are your psychological resources waning? Are you dealing with looming deadlines with a blank screen continually staring back at you? Have you simply stopped caring? All are telling signs.
  • You are entering self-blame mode. You certainly can own the part of the problem that you’ve controlled (you’ve ignored your “inner voice”, for example). However, I guarantee there were plenty of other factors in play. The bottom line is this: You are not happy and it’s time to act. Blame doesn’t help things resolve — only a plan to move forward will.

Of course — please pay attention to physical signs of stress. If you are not sleeping or eating take heed. Feeling depressed or anxious is a clear indicator that something is off. Time to take the issue to your supervisor, a trusted mentor or a health professional.

Has this ever been your experience? How did you move forward? Share the story with our community.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist. She examines the effect of Core Stability on work & work life life. A charter member of the LinkedIn Influencer Program since 2012 — her thoughts on work life have appeared in various outlets including Talent Zoo, Forbes, Quartz and The Huffington Post.

Learning to Say “No”

Say No3

We’ve all made our share of solid career moves. But, as far as time management goes — many if us freely admit our struggles. Last year I published The Ugly Truth About Time Management, partially based on my own flawed relationship with time. (Interestingly, it has been a very well read here at The Office Blend). We all grapple with decisions concerning time. Ultimately, time — and our relationship with it — is critical.

I thought we could probe the topic a little further. Possibly scratch a bit further beneath the surface. (Examine the underbelly of time management and see what is lurking there). Which leads me to an important time management issue: Learning to say “no”.

I find this difficult at times, as most of us do — even though I’ve had years of practice. Many of us feel a deep sense of anxiety with the prospect of saying “no”, for various reasons. But, saying “no” is quite vital to our long-term success. If we don’t treat our own time as a precious resource, we can find ourselves without adequate “bandwidth” when we need it most. This sets the stage for a myriad of work life problems.

We’d all like to think that “all in” when it comes to helping others — and developing healthy workplace relationships should be a priority. However you’ll find the need to draw the line in some situations. Setting boundaries is simply required, setting the stage for healthy “Give and take”.

The truth is, learning to say “no” does become easier with practice. (You can rehearse a set of diplomatic responses, so they become second nature.) The trick is recognizing the situations that clearly deserve that response. So, let’s start the “No” motor going, and discuss the biases we bring to the table and the types of individuals we might come across.

You’ll likely recognize some of these:

The Preconceptions:

  • The “Angel” Trap. I get it, you want to be nice. Nice people are…well nice. People who say no, not so nice. The flaw here? It’s just not true. Savvy business people say no quite a bit, and many of them are great people. Why? They want to stay in business. You are the only one who suffers, if you don’t make it clear that your time is valuable. You have to get over this.
  • Every “yes” is equal. Nope. Not even close. You have to really consider what the “yes” implies. Is your “yes” a quick “here you go” or more likened to a life-long commitment. Think on this.
  • The “I’m missing out” Trap. It can be in our best interest to say “yes” to opportunities — however, you’ll need to weight the time investment against the potential outcomes. If you never say no, you’ll likely become over-committed in a hurry. That is a serious problem.
  • The “Bad things will happen if” trap. Many of us live in fear that if we say “no” our careers will suffer. The wrong person might be angered,and this may lead to dire consequences. But, in some cases we can say “no”, we just have not explored the option. Obviously, consider who is doing the asking, but don’t say “yes”, instinctively. If you do comply to a request from a superior, that you really cannot deliver — a whole new set of problems can arise.

The “Time Offenders”:

  • The Greedy. You know this individual. They only contact you when they want a favor, and the relationship is not even close to being considered reciprocal. Enough said. This one should be easy. Run the other way.
  • The Narcissists. Wow, they are “so, so busy” — so could you complete this entirely worthless task for them? Ok, offer a little rope. Offer your help as long as you feel comfortable, then see if the favor can be returned in some small way. If they don’t ever give back, you’ll feel justified to saying “no” the next time around.
  • The Pilferers. They’ll steal you blind time-wise, if you let them. They’d like to “pick your brain” and hear your best thoughts on a topic or challenge. The problem is this: as soon as they accomplish this they are gone. It’s shocking. Be mindful. These individuals are both smooth and savvy.
  • The Thankless. The group comprises the absolute worst of the worst. They will ask for your valuable time (which you freely give), and never, ever says “thanks”. It hurts doesn’t it? Remember this the next time around.

When all is said and done, if you would like to help someone and are offered a sincere “Thank you” — don’t say “You’re welcome” in response. Take the advice offered here and respond with the following,

“I know you would do the same for me.”

Anything to add to the conversation? Share your thoughts.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist. She also writes at LinkedIn.

Let’s Banish Bad Bosses

paul-hanaoka-693433-unsplash
Photo by Paul Hanaoka on Unsplash

I’d like to pose a challenge.

Let’s reconsider promoting an individual to the position of managing others, if we even remotely suspect that they are not up to the task. On another level — please think twice about accepting the responsibility of becoming a manager if you feel at all unprepared.

Unfortunately, there seems to be an ancient and unwritten workplace law operating — telling us that when we reach a certain level of tenure or performance, we are automatically bestowed the responsibility of managing others. This may be exactly where the original problem lies; a complete lack of awareness concerning what is involved to manage others effectively. We need to consider these junctures more carefully, as we have more than our share of problems with managers already.

Let me talk you out of your decision, delay it, at least until you or the employee are adequately prepared for the challenge. A solid technical expert does not “a manager make” — and truthfully, there are only a handful of people who should be given the privilege of becoming a “boss”. Most of us require appropriate training or the benefit of a mentor to build this skill set.

It’s difficult to move forward without addressing this critical issue. Providing great bosses for our employees, is a formative step in building healthier, happier organizations. It is likely the single most important factor impacting employee engagement. However, its impact upon organizational performance may not be universally recognized. The true power of “excellence in managing others” is not be fully embraced. There are certainly great bosses in the workplace and we need to collectively learn more from them. Who are they? What are they doing?

There is no time like the present to attack this problem. Developing better managers may actually be less complicated than we might expect — but we have to make that all important commitment to explore this fully. We should consider addressing the managerial basics first: Showing concern for employees, building resiliency, serving as a “motivator” (money only takes us so far), providing direction and developing others.

But, above all, do no harm.

I am alarmed to learn what employees are facing with their own managers. The collected expressions of frustration and bewilderment, cause me to pause and consider a number of the raised questions concerning managers:

  • What are best practices for recognizing, developing and encouraging effective managers? (I propose a Department of Managerial Excellence.)
  • Who is ultimately responsible for a poor manager?
  • What recourse do employees have if their manager is ineffective?
  • What is the organization’s role to monitor and intervene, in response to poor management?
  • Are poor managers offered feedback concerning their lack of skills, as managers, so they might improve?

Have we been missing the boat, in terms of weaving the shared value of “management excellence” into the workplace? Have the economic times caused us to become forgetful of its importance? If so, what can we do to reverse the trend?

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist. She also writes at LinkedIn.

15 Quotes to Get Your Head in the Right Place at Work

Photo by Maksim Goncharenok on Pexels.com

Not every day of work can begin with unbridled enthusiasm.

We all have those moments when our emotional status is just not aligning with a productive day. Personally, I’m never entirely sure about the root cause of my own malaise. It could be anything I suppose — a stressful interaction that has lingered, a bad dream or even the cheesecake I had last night for dessert.

However, it can spell trouble for the day.

Changing the dynamic, becomes the first order of business. Sometimes, I opt to read New Yorker cartoons.  Sometimes, I call a trusted colleague or friend. If all else fails, I read quotes about work life, career and inspiration.

Here are some of my favorite “mood changing” quotes.

I hope of of them offers you what you might need to impact your day for the better.


  1. Choose a job you love and you’ll never have to work a day in your life. – Confucius


  2. It’s not the load that breaks you down, it’s the way you carry it. – Lou Holtz


  3. Do your work with your whole heart and you will succeed – there is so little competition. – Elbert Hubbard


  4. All things are difficult before they are easy. – Thomas Fuller


  5. The harder I work, the luckier I get – Samuel Goldwyn


  6. Opportunities are usually disguised as hard work, so most people don’t recognize them. – Ann Landers


  7. The secret of getting ahead, is getting started. – Mark Twain


  8. It is not in the stars to hold our destiny, but in ourselves. – William Shakespeare


  9. When we no longer can change a situation, we are challenged to change ourselves. – Viktor E. Frankl


  10. There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there. – Indira Gandhi


  11. Study the past, if you would divine the future. – Confucius


  12. A career is wonderful, but you can’t curl up with it on a cold night. – Marilyn Monroe


  13. Food, love, career and mothers, the four major guilt groups. – Cathy Guisewite


  14. Believe you can and you are halfway there. – Theodore Roosevelt


  15. Change your thoughts and you change your world. – Norman Vincent Peale

Share your favorites in the comments section. I am sure I have missed more than a few classics.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist who focuses on empowering work through the development of a strong foundation. She is a charter member of the LinkedIn Top Voice Program. Her thoughts on work life have appeared in various outlets including the Harvard Business Review, Talent Zoo, Forbes, Quartz and The Huffington Post.

A Little Laughter Doesn’t Hurt: The Most Read Posts of 2013

happy-new-year

The close of another year always brings a moment of reflection. So many things come to mind — the challenge of workplace engagement, the need for truly inspiring managers, how loving our work drives us forward. This year there was a good deal of attention focused upon accepting ourselves for who we really are, and learning to transact those strengths into fulfillment at work. I feel hopeful that we have reached an inflection point — where individual differences will be embraced and valued. When we have the opportunity to share the best of ourselves at work, great things can happen. Engagement can soar and we feel a much needed sense of connection.

Transparency continued to be a guiding theme. Whether we were considering how we manage our time or developing our own personal brand, honesty seems to be the policy of choice. As such, we should feel free to not only embrace who we really are —  but our mistakes, as well.  On a final note, humor is still, and should always remain a priority —  as #5  illustrates. It seems that the option for a good laugh, is still a very handy workplace tool.

Below are the 5 posts that received the most activity (views + shares) at The Office Blend during 2013.  I’ve also included a second “Top 5” list — my favorite posts from around the web.

I’d like to thank all of you for supporting The Office Blend, with your time (and shares) in 2013. Happy New Year to you and yours!

Top 5 posts:

  1. How Not to Manage an Introvert
  2. Brand Yourself as a High Potential
  3. The Ugly Truth About Time Management
  4. Why We Should Still Practice the “70-20-10” Rule
  5. 5 of the Funniest Workplace Commercials of All Time

Some remarkable posts from around the web:

  1. Three Tips for Overcoming Your Blind Spots, John Dame and Jeffrey Gedmin, HBR.
  2. What Losing My Job Taught Me About Leading, Douglas Conant, HBR
  3. Google’s Quest to Build a Better Boss, Adam Bryant, The New York Times
  4. How to Sell Ideas Like Gladwell, Jonah Berger, LinkedIn.
  5. Always, Always, Always Show Up, Whitney Johnson, HBR.

What are you striving for at work in 2014? Share your hopes and goals.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist and coach.  Read more of her posts at LinkedIn.

Considering a Change in Direction? How to Deal with Non-Believers

william-494556-unsplash

Career growth can be both an exhausting and exhilarating experience.

You have already dealt with the internal struggle — realizing that a change was necessary. Then, there is both the commitment and possible sacrifice necessary to ensure that real change occurs. (You may be juggling coursework or tackling a stretch assignment in addition to your assigned tasks).

We expect that the process will be challenging.

However, it can be disconcerting that the most surprising aspect of ordeal, are those around us who just cannot seem to get on-board. Already well outside your comfort zone — it can be difficult to squelch all of the “nay-saying” from those around you. Those that just cannot seem to let you evolve.

How do you handle individuals who are less than supportive? The off-handed remarks and the reminders of the obstacles that may come. Remember that you can’t change others or how they see your path. However, you can filter their remarks.
Consider these points:

  • Some people will not see what you see. Goals are very personal. Explaining why you seem to be flinging yourself toward shaky ground, can seem frightening to some. Remember that you are the only that truly understands why you need to embark on this journey.
  • Jealousy does exist. Career bravery on your part — can sometimes elicit a note of career envy from others. Watching others make progress can be hard to digest for some.
  • Ubiquitous disengagement. There are many people who are unhappy with their own role, yet do not recognize where they are. Do not allow their malaise to affect your resolve.
  • Some people are mean. Shocking, but true. There are individuals who just do will not play nice. They will revel in pointing out the obvious (that change is hard) and will never offer credit, when it is due.

What to do next:

  • Consider the feedback. Try to take the stance that all feedback is useful. Listen to all that is said, but process the information carefully.
  • Tell them what you need. Just as Don Draper expressed in Mad Men, if the conversation is headed in the wrong direction — “change the conversation”. When skepticism and doubt are all that is presented, remind them that the journey is challenging and solicit their support.
  • Plan your re-brand “roll out”. Any career shift certainly requires a re-branding “roll out”. Plan to inform others about your new direction and how it might affect your work. Try developing an “elevator pitch” that nicely explains where you are headed.
  • Let it go. In some cases, you need to simply ignore the negativity and move on. There are those who hold a “fixed mindset” and do not believe that people can evolve successfully. Prove them wrong, then lend support to others who also aspire to evolve.

Have you ever met resistance when you were venturing onto a new career path? What strategies worked for you?

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist. Read more of her posts at LinkedIn.

Saving Your Team With Constructive Dissension

pawel-chu-348970-unsplash(1)
Photo by Pawel Chu on Unsplash

You may think the dissenters on your team are just a pesky, annoying liability — but in reality you should be thanking them. They may provide the additional perspective your team needs to ward off a host of group process nightmares. In fact, dissension may be the most underrated quality in organizations today.

Embrace your dissenters — and the conflict that comes along with that territory — because they can, and will, save you.

In a previous post, I delve into the serious reservations many of us have about serving on teams. Utilizing teaming is a common practice in organizations today — but one that leaves many contributors feeling frustrated. Progress on a team can be painfully slow, while team members gingerly dance around core issues in an effort to avoid “conflict”. This is where things can begin to go wrong. Of course, cohesiveness and “smooth sailing” can be positive qualities for a work group, but a bit of dissension to keep things “honest” can be highly advantageous. Dissenting opinions can actually make a team stronger.

It’s the peanut butter to the jelly — the ying to the yang.

Teams seem require a mix of opinions and some measure of “creative tension” to excel.

While conflict is often feared, it is also completely misunderstood. Many of us shy away from conflict most likely because it ultimately makes us feel uncomfortable. However, research shows that conformity does not necessarily grow authentic cooperation within teams. There are nasty by-products to “unhealthy” levels of cohesiveness. One such example is groupthink, a malady that may be the root of a number of recent organizational failures.

Unfortunately, no team is immune.

Cohesiveness is more about considered moderation. Too little and you have problems — too much, and you have a very different set of problems. While teams require a certain level of internal harmony to establish norms and values, there is always a need for an “open window ” to allow fresh ideas and the possibility of change. If that window closes completely, the team can become unhealthy — this can impact the quality of team decisions.

Many of us are programmed to avoid conflict. Here are some ideas to help your team learn to voice dissenting opinions:

  • Raise awareness. Let members know that disagreement can be  healthy and that the team encourages constructive tension. This will help set the stage and encourage more “voices” to come forward.
  • Value listening. Draft listening as a core value of the team. Ultimately, we cannot learn from dissension if our hearts and minds are not really open to the conversation.
  • Respect always rules. Constructive dissension boils down to team members offering respect to their colleagues. When this principle is ignored, any level of disagreement can quickly become an unhealthy.
  • Encourage dissenting opinions. Teach team members how to disagree diplomatically. Many individuals may want to disagree, yet are not sure how to avoid “causing trouble”. Offer ways to speak up by suggesting healthy “templates” or a “scripts” to do so.
  • Pose alternatives. If they find fault with an idea or strategy — be sure that team members attempt to offer an improved version or alternative solution. Constructive criticism is always preferred.
  • Deal with dyad issues. If two members seem to be experiencing personal conflict, ensure this does not play out during team meetings. Encourage a dialogue to resolve core issues outside of the team and contain “toxic spills” rooted in personal issues.
  • Focus on solutions, not the “win”. Ultimately, one single idea does not have to “win” — and this can help take the pressure out of collaboration.  Masters of innovation such as Pixar, combine the ideas of many contributors to formulate solutions. In this way being honest and open, won’t take sway from another team member’s work.

How does your work group or team feel about conflict? Does your team have a unique way to handle conflict effectively?

The Ugly Subject of Workplace Grudges

dylan-nolte-576808-unsplash
Photo by dylan nolte on Unsplash

In one of my favorite workplace movies “Baby Boom”, the protagonist (Diane Keaton)  — a former NYC corporate shark turned mommy entrepreneur, returns to her former workplace as a pursued client.

Initially thrilled with the prospect of selling her young company “Country Baby” (facilitated by the firm which “let her go” somewhat callously), she suddenly realizes that how she had been treated in the past was more than simply “water under the bridge”.

In fact, it was much, much more.

The legacy of that memory, was enough for her to think twice and walk away confidently from the deal. We all applauded her in that sublime movie moment, and the decision that was ultimately was the right one for her character. Yet, she had realized that the events within her former path — held more than just simple history. She held a grudge,

Yet, a workplace grudge can often lead to far less positive outcomes. This includes lasting anger, stress and a lowered ability to handle our our future work lives.

Feeling slighted or wronged in any workplace situation is painful. The realization that you have been passed over for promotion or publicly criticized in a meeting, can be difficult to laugh off. It can be a real challenge to forgive others, when we feel they have purposely acted against us. As a result, we often stay “stuck”, angry and hurt — a massive energy drain which can potentially limit us.

Sadly, the damage of holding that grudge is more likely to affect us — than those responsible for the event.

Ultimately, it is best to resolve the feelings and move on, even when this can seem nearly impossible to contemplate. So — how do we begin to let go of a workplace grudge?

A few thoughts:

  • Don’t hide. Many of us will seethe in silence —  rather than deal with the situation head on. If possible, discuss the situation directly with the individual involved. Explore their motivation, as it is important to determine if the action was carried out purposefully.
  • Re-assess your reaction. It is possible that you have misinterpreted or over-reacted to the situation. This can be very difficult to evaluate on your own. Talk with a trusted friend or mentor about the situation. They may lend a different (and needed) perspective of the event.
  • Play what “if”. What if the scenario posed itself again and the outcome was more positive? (For example, you landed a promotion the next time an opening occurred.) Could you move on and forgive? If the answer is yes, the situation may be salvageable.
  • Don’t be blinded. Bitterness has a way of spilling over to adjacent events (and other people). Try not to let one event create a “toxicity” that impedes your progress toward a valued career goal or path. Be conscious of this and contain the damage.
  • Be honest. If you feel your negative feelings cannot be tempered, it may be best to move on. Bearing a grudge has emotional and physical costs that can wear you down. Cut your losses and explore changing or departments or seek a position at another location or organization. Utilize the change as a fresh start – and don’t carry the grudge forward.

How have you ever held a workplace grudge? Did you resolve your feelings?

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist, consultant and speaker.