One Conversation

All it took was a single conversation with Stan Smith, the storied tennis champion — to hammer out a deal for him to become the figurehead of a now iconic Adidas sneaker. It’s a bit reminiscent of tales about an ad man, sketching out a tag line on a bar napkin in between gimlets or martinis.

Yet this time it was in 1972, in a late night meeting at a Paris night club, where a contract was discussed that was only meant to last five years. (We know that those 5 years, became decades).

Of course — other conversations also played a role.

Before that moment, the son of Adidas founder, Horst Dassler, had the idea (and likely a conversation) to create an all leather sneaker. Then there was likely another conversation to replace the brand’s three stripes, with three rows of perforations.

You get the idea.

Great ideas often get their start during a single conversation.

Whether it’s an idea or a new perspective or a novel solution — they all could be that something that becomes invaluable. We simply must have the good sense to be listening.

As it turns out, one moment can mean an awful lot, when we keep our hearts and minds open to consider the potential that might live there.

Is there a conversation that changed your work life (or world)? Who was listening?

Marla Gottschalk, Ph.D. is an I/O Psychologist & blogger, who explores the dynamic nature of work life. A charter member of the LinkedIn Top Voice Program, she helps teams & organizations build stronger foundations. Her thoughts on work life have also appeared at the Harvard Business Review, Forbes, BBC Work Life, Quartz and The Huffington Post.

What Struck Me About Emily in Paris, Wasn’t Paris: It Was All the Work Life Stuff

Photo Credits: Stéphanie Branchu/Netflix

I’m in the midst of watching Emily in a Paris for the second time (balancing the show with the Season 3 release of The Gilded Age.) It’s uncanny, how a second watch can help you attend to different story lines and overall themes. There is little doubt that the series lives in some sort of cheerful alternative universe and that likely plays a big role in the attraction. But, as a work life strategist, the things that struck me about Emily’s foray into life in Paris the second time around — were not the colorful clothes or her apartment’s perfect view. It was her Cinderella themed work life. In fact, there were a few highly valuable lessons to be learned from all of it, addressing situations that we could all experience in our own lives. All in all, the foundation for a happy work life was quickly damaged, and continued to take on water, day after day after day. Yet, Emily forged on with a plucky type of grace and fortitude, which is more than most of us might muster.

Most salient to me, of course, was the office dynamic that hit Emily squarely in the face, as she optimistically approached her new life in Paris. How she was treated as a newcomer and how her relationship progressed with her core work group, were particularly interesting. And yes — they made a plethora of mistakes that we should never make outside of a television series. Yes, Emily was a last minute replacement for someone who did supposedly speak French. But what happened to Emily, went much further than that. Her experiences were much like Andy’s in The Devil Wears Prada (who was referred to as “Emily” for a good part of the movie); disrespectful, painful and sometimes hard to watch.

Here are my quick thoughts:

  • How We Treat Newcomers. It’s amazing how quickly the hopes & dreams of newcomers can be dashed within organizations (the research bears this out). The first weeks are a particularly important time, and need to be grounded in core topics such as respect for expertise, personal goals and yes, making them feel welcome. Building the right foundation is imperative. This group just didn’t give a damn. Her boss was comically awful, doing so while oozing French sophistication.
  • Office Mores. Emily pacing in the front of the office for hours, because she had absolutely no idea what time the office actually opened, was clearly a cultural reference about work — but does illustrate how vulnerable we are at the start of any new work experience. Getting to know the pace, tenor and even the specific vernacular of a work group are a huge part of the on-boarding journey. Should she have asked about the start time? Yes. Should they have already told her? Double yes.
  • The New Idea Allergy. As far as I know, a social media strategist (even if they fail to speak French), remains an important role, even in the luxury product space. Somehow deemed ridiculous by her colleagues, an American viewpoint was what she was there to deliver, and they were committed to remain closed-mind. How often have we dismissed a viewpoint because we just would not make a space in our brain, that might challenge what we feel we already know, from a perspective that is solely our own?
  • Yes, Relationships Do Take Time. It was heartwarming how the team began to see the strengths that Emily brought in a broader sense. But, of course, it was entirely self-serving. They reached that point, while kicking and screaming, all the way through the bad behavior department. Heartwarming in a sense. Traumatizing in a sense. But of course, this is the nature of fantasy. Things can miraculously resolve — without any long term fallout.

I would have quit — after sharing a few choice words. In French.

How about you?

Marla Gottschalk, Ph.D. is an I/O Psychology Practitioner who explores core stability and the dynamic nature of work life. A charter member of the LinkedIn Influencer Program, she speaks to teams & organizations on how to build stronger foundations through the practice of core stability. Her thoughts on work life have also appeared at the Harvard Business Review, Forbes, BBC Work Life, Quartz and The Huffington Post.

The Joy Deficit

I would consider myself to be a happy person. Possibly a bit too optimistic about people & situations, which can pose an occasional problem. But, I’m also largely driven by simple things, which might work in my favor. Yet, I will openly admit that I could be happier and possibly feel more satisfied with my life. Most of us have room for improvement, so to speak — and finding more joy would be beneficial. I’m not certain of the severity of my own joy deficit, but it is likely present. Addressing that deficit seems vital. For all of us.

So what should be the focus if we set out to increase the amount of joy in our lives?

Research on life satisfaction appears to hinge on three major constructs, achievement (recognition & a sense of accomplishment), meaningfulness (a sense of purpose regarding our actions) and joy. While the two former constructs feel easier to define and capture — the latter feels much more esoteric and quite personal.

When considering the notion of joy, I cannot help but turn to the poets and philosophers for clues. They not only seem to contemplate and understand what brings joy, they have graced us with the added bonus of writing about it. Love and nature seem to be enduring topics, but I suppose this is highly specific to an individual. Personally, I find laughter to be the most accessible “joyful” activity, as life can come with more than a decent amount of stress and emotional burden.

I think we pass over some “joy rich” activities as either frivolous or unimportant (I love rearranging the furniture) — but they are not.

Everyone should reflect on the elements that supply them with joy, as we spend too far little time paying attention to this.

I’ll start with 5 of my joy-inducing elements. You’re next. Leave your list in comments.

  1. Walking through a summer garden.
  2. Laughing with one of my children, over something silly.
  3. Standing on a beach, appreciating the vastness of Lake Michigan.
  4. Seeing one my my paintings happily installed in a collector’s home.
  5. Rearranging the vignette on my black marble coffee table.

What brings you joy?

Dr. Marla Gottschalk is an Industrial/Organizational Psychology Practitioner who focuses on bringing core stability to our work lives. She is a charter member of the LinkedIn Top Voice Program. Her thoughts on work & life have appeared in various outlets including the Harvard Business Review, The World Economic Forum & the BBC.

Quit Already II

Grit in our work lives can be a good thing.

Sticking to things can offer us the time and space to solve an issue or adjust our attitude. In some cases, we find a resolution that really works. Then having grit really pays off.

I’m sure you can think of more than a few situations in your life or your work life, that were far from ideal. But you persevered — hoping for an acceptable outcome. Hoping to achieve the goal you set out to achieve.

Yet grit has it limitations.

If you look back on those times, what were the associated costs? Did we feel minimized in some way, or trapped or drained? There is often suffering in that mix. While you hover over the work life wound that could have been emerging, what was happening to the state of your psychological resources?

When you finally found your way out of that situation, were you less confident as you approached your next role? Less resilient? Less hopeful?

I think we have to be aware of the spent energy associated with grit.

Grit is important. But so is your heart.

These are the costs that are often ignored.

Dr. Marla Gottschalk is an Industrial/Organizational Psychology Practitioner who focuses on bringing core stability to our work lives. She is a charter member of the LinkedIn Top Voice Program. Her thoughts on work & life have appeared in various outlets including the Harvard Business Review, The World Economic Forum & the BBC.

The Ugly Truth About Goals, The Gap & Lowering Expectations

It can suck to be a beginner at just about anything. It’s not only that you are not yet great at this thing that you value. There is the recognition of the gap — the presence of mind to know what is good — and that you are clearly not there. This can force an entire “judgment cascade”, concerning not only your current status, but how far you have to go and how quickly you should improve.

Most of us are not great at being beginners, and it seems we lose that gift over time. When we attend college, none of us holds the expectation that after our first semester as a freshman, we will be ready to fully function in our field of choice (if we’ve managed to identify that field). We are patient in that sense, and willing to put in the endless hours of sitting in class, reading textbooks and listening to professors share their expertise. Moreover, we are not unhappy about making that investment. Because we patently accept that all of this takes time. Our goals are aligned with the process.

But we lose this patience as time goes on. We barely tolerate the time it takes to become better at something we value. This, in part, could be explained by the situations we are in at work; where a deadline might be pressing against the time it’s taking for us to master something. Yet, the problem can still lie with our own expectations. And, yes we might be expecting too much, and too soon. There are risks if we don’t come to terms with all of this — we could face burnout or even, sadness.

My dilemma, while writing this, is not only that we need to offer room for our skill sets to flourish — yet we must also manage when we bring them to the table. If we declare ourselves as competent too soon, we risk outcomes that could have been avoided if we had just given things more time. If we had just lowered our expectations about progress just a bit — if we chose our goals more prudently — maybe learning something can seem more natural once again.

Just my thoughts on the topic.

Share your experiences.

Dr. Marla Gottschalk is an Industrial/Organizational Psychology Practitioner who focuses on bringing core stability to our work lives. She is a charter member of the LinkedIn Top Voice Program. Her thoughts on work & life have appeared in various outlets including the Harvard Business Review, The World Economic Forum & the BBC.

Influence Yourself

With the advent of social media came a new communication reckoning. A more fluid path to share ideas, opinions, experiences & observations. We wrote, we read, we liked, we shared, we commented. We opened ourselves to being influenced in ways we had never imagined. Yet, one area still seems largely impervious to change; remaining petrified and impervious.

We still fail to recognize that changing how we view ourselves is vital.

We crowdsource that opinion from every point in the social media universe.

And fail to acknowledge that we are the expert.

Ultimately, we still fail to influence ourselves (about ourselves).

It’s an old mistake; but one wholly amplified by the new zeitgeist. Over time, we have become so accustomed (possibly committed) to being noticed by others, recognized by others, made relevant by others — that we fail to shift our own perspectives of us. This limits our potential in so many aspects of our lives. Everything seems to land at our doorsteps; all of the bits if knowledge & advice. Yet we don’t seem to budge. Even when we are actually the experts on us.

I’ve often thought that therapy is one of the only methods to address this fact. There is something vital about someone skilled to navigate our moments and misconceptions alongside us. Yet, even with that exercise, we are often left standing at the proverbial bus stop waiting for a change in opinion that never fully manifests.

We struggle (famously so) to actually apply what has been brought to our attention.

It seems that changing our self-perception is almost a microscopically slow process of growth & evolution. It behaves in a similar manner to concepts such as confidence or falling in love. You shift slowly, until one day the entire universe of awareness suddenly washes over you. Yet, until that very moment that shift is silent, but all the while dividing, growing.

The way we stumble on that shift is somewhat of a mystery. We are often mired in a dated assessment of ourselves, long after that summary is invalid. Yet, I cannot think of a better investment of focus.

What holds us back is a lack of commitment. A lack of vision. Maybe even a lack of hope.

So. I dare you.

Influence yourself.

Have a thought on this topic? Share in comments.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist who focuses on bringing core stability to our work lives. She is a charter member of the LinkedIn Top Voice Program. Her thoughts on work & life have appeared in various outlets including the Harvard Business Review, The Muse, Brit & Co, Talent Zoo, Forbes, Quartz and The Huffington Post.

A Selection of Readings From the Core Masterclass

Victor Freitas @unsplash

One thing is evident. We cannot expect to draw against a core that has been woefully neglected.

Following this thread, I thought it might be appropriate to share a few articles from the The Core Masterclass reading list — which is designed to build awareness about this very topic. If you read my work, you are likely familiar with my stance on the internal stability of a team or organization. This is simply more of that.

While the elements that contribute to organizational core stability (clarity of mission, etc.) and individual core stability (psychological safety, etc.) are somewhat different — they work together to build healthy, productive work environments.

Happy reading. Let me know in comments what resonates with you or your team.

  1. Management is (Still) Not Leadership. John Kotter. HBR.
  2. What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg, The New York Times.
  3. If You Want Engaged Employees, Offer Them Stability. Marla Gottschalk, HBR.
  4. A Blinding Flash of the Obvious, Tom Peters, Insights by Stanford Business.
  5. How the Growth Outliers Do It, Rita Gunther McGrath, HBR.
  6. How Winning Organizations Last 100 Years, Alex Hill, Liz Mellon, Jules Goddard, HBR.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist who focuses on bringing core stability to people and organizations. She is a charter member of the LinkedIn Top Voice Program. Her thoughts on work life have appeared in various outlets including the Harvard Business Review, Talent Zoo, Forbes, Quartz and The Huffington Post.

6 Ways to Rediscover the Joy of Reading

Katarina Sikuljak @unsplash

Most of us would hesitate to admit that we are not reading (or not reading nearly enough). There is an unspoken pressure to do so — with so many messages that tell us that more books is, well, just more. I do a fair share of my reading on-line, in the form of articles. However, my interactions with books has fallen sharply over the last few years. Simply put, there are things that stand in the way.

Here are a few quick suggestions concerning the elements that may require our attention. Hopefully, one or two, may help.

  • Acknowledge that less, can be more. A slim book stack doesn’t signal an issue, unless you make it one. Digesting fewer books on productivity, for example — yet actually applying what you’ve learned — is preferable to tearing through multiple books simply for the sake of it. Speed reading, isn’t everyone’s speed. Remember that.
  • Set a reasonable goal to reconnect. Utilize the Pomodoro technique (25 minutes) or James Clear’s page target (20 pages a day). Limit the pressure.
  • Consider the subject. If your life or work could be characterized as heavy or stressful and you have the inclination toward engaging with more heavy topics as reading material, more power to you. However, I’ll wager that a change of “mental scenery” could make reading more approachable. While many would poo-poo a pure fiction series such as Bridgerton — or a even a light memoir — this might be what is necessary to move you back into the fold. (More fiction picks below. See our book list as well.) Sometimes Jane Eyre or the inner workings of our economy, just isn’t what you need.
  • A personal book nook. Where you read is an integral part of rediscovering a love for books. Find that location that is comfortable, quiet and somewhat free of interruptions.
  • A time for reading. Daily rituals matter. Designating a time for reading, will help you fall into the habit of opening a book. Remember to keep your latest read in a place where it won’t be overlooked. Hopefully, the cover alone will remind you of what you read last and help you to anticipate the next pages.
  • The eyes have it. Tired or stressed eyes, can deter you from engaging with a book for pleasure. If you require glasses to read close-up for any length of time, remember to be certain that your prescription is up to date. Because of the pandemic, many of us haven’t rounded back to have our eyes checked.

Do you have a tip for someone who has lost their way, reading-wise? Share it in comments.

More: Here is a complete guide to fictional best seller’s from Rachael at The Booklist Queen.

Marla Gottschalk is an I/O Psychologist & blogger who explores life as we know it. A charter member of the LinkedIn Influencer Program, her thoughts on work life have also appeared at the Harvard Business Review, Forbes, The Muse, BBC Work Life, Quartz and The Huffington Post.

The Ground Rules: How to Argue with Yourself About Your Work Life

Art: Monica Bond @ https://www.ciaozen.com

As many of us are, I am particularly hard on myself when it comes to work life. I participate in egregious inner conversations concerning a host of topics; including an inability to tolerate boredom and a long-standing uneasiness speaking in front of large groups. When these arguments arise, I am particularly unfair and inflexible. Admittedly, these conversations are infrequent, but are surely damaging.

Being hard on yourself isn’t a rarity — but it is can weaken your work life core. Indeed, we all have bad days and weeks. We all have relative weaknesses. We all have doubts about ourselves and an armory of bruising experiences that could feed that opinion. Yes, from time to time, we all participate in “inner speak” that does us no favors. But, how do we prevent this dynamic from becoming a habit? How do we stop the assessment of ourselves from becoming rigid or petrified? How do we shift (even slightly) our deepest doubts about our own work lives to avoid a deeper fissure?

We might learn something from how we share our broader views and values on subjects other than work life. Moreover, the process of conversing effectively about our own career internally, can benefit from some sage old wisdom & research.

  • Commit to fighting fair. Closing yourself off to a competing or more positive view, will encourage long-standing damage. (Bringing up a highlight reel of every blunder or failure, will not help you overcome a fissure in your foundation.) Make a pact with yourself to construct an equally powerful positive reel to combat negative arguments and soften the dialogue.
  • Examine what lives behind the doubt. Where there is smoke, there is often fire. Look at the contributing events that may have caused the fissure to develop. What really happened? How can you be instrumental, not helpless — in preventing a similar situation? Mitigate the effects as soon as possible. You can take responsibility for your own contribution, without losing respect for yourself.
  • Don’t throw yourself overboard. Know when to engage in this internal argument. It is easy to throw up our hands and launch into extreme negativity, when you are at your worst (in the midst of the challenge or issue). Try to avoid the entire argument, until your environment is more stable. Calmer minds prevail — and help you move to the the other side of the argument.

Ultimately, our work life core is ours to protect and nurture. Make it a priority to always fight fair.

About the Artist: Monica Bond is a New York-based illustration artist, working with both analog and digital techniques to create art from the soul. In each piece she emphasizes the message, “this moment is your life.” Her passion for creating art became the driving force of her own life when she discovered that the artistic process itself brought her purpose and peace. Monica grew up between Milan and New York, went to college in Rome and now lives outside New York City with her husband and two daughters.

Marla Gottschalk is an I/O Psychologist & work life blogger who explores core stability and the dynamic nature of work life. A charter member of the LinkedIn Influencer Program, her practice helps people, teams & organizations build stronger work life foundations through the practice of core stability. Her thoughts on work life have also appeared at the Harvard Business Review, Forbes, BBC Work Life, Quartz and The Huffington Post.

The Core Files: Expectations, Reality & Moving Beyond the Breach

Amanda Kloska @unsplash

“Yeah, it might be all that you get. Yeah, I guess this might well be it.” – Theme from Ted Lasso, by Marcus Mumford & Tom Howe

During a coaching session, a client & I stumbled upon a vein of the past involving a less than perfect manager. The relationship ended years ago; yet, the leftover angst created by the relationship was definitely present. The manager wasn’t a horrible boss by any stretch of the imagination. However, it had left an indelible mark on how my client viewed his own capabilities.

I should go on to say that in my opinion, the perfect manager or role does not exist. In fact, reflecting upon my own path, I cannot think of a single job held, project completed or key individual that hadn’t “let me down” in some way or another. But — hold on. Not let down, in the manner your mind may rush toward. Not in a manner synonymous with either neglect or incompetence.

I was let down by the nature of my own expectations.

And these expectations, were only bounded by my personal stores of optimism and hope.

The underlying issue of course, is getting beyond the gap that exists between expectations and reality. You may be the type of individual that is ever-hopeful, usually leading with the belief that the best will unfold. Yet, none of us have control of the work life universe. Moreover, I would venture to say that gaps between expectations and reality are likely a key contributor to so many career outcomes. Outcomes such as lowered engagement, broken psychological contracts & turnover.

How might core stability help? I’m not certain. Yet, I have the sense that a strong “home base”, has much to do with the recovery phase of a let down.

Here is what my client & I spoke about:

  • Learning through the wave of emotion. Where there is emotion, there is meaning. Where there is meaning, there are elements that are vital to our workplace identity. In many cases, leaning in and processing our own shock is the task at hand; where that level of shock is correlated to the degree of how we actually got things wrong. There is value in our reaction to the outcome, in that we can prepare for it when it next occurs (and it will). This can only happen if we begin to understand what we truly value and protect it with a calm, supportive internal dialogue.
  • Re-framing. Whatever happened has happened. We cannot manage the world or dictate what occurs; as our expectations cannot always guide outcomes. Our assessment of the character and capabilities of others can be off. Our hopes may be unrealistic. However, we can learn to handle that disappointment in the best way we now how. In many cases, this might involve backing up to examine the larger dynamic of the event — and gaining a deeper understanding of the operating eco-system. Ultimately, increased clarity is one key that may help us handle the expectation-reality continuum.
  • Sharing what you need/want/expect. Expectations aren’t always foolish, if we are willing to know ourselves and communicate what we need from either an individual or situation. What is foolish — is thinking that others will always take the time to accurately read our hearts & minds — or have the motivation to do so.
  • Manage narratives. A lingering story can often emerge about ourselves when these gaps erupt, and these do us no favors. How we might have appeared or been assessed by someone, shouldn’t define us forever. We need to depend on the internal currency of our known strengths to rescue us from the breach.

How do you process the gap between expectations & reality? Tell us in comments.

Dr. Marla Gottschalk is an Industrial/Organizational Psychologist & blogger who explores core stability and the dynamic nature of work life. A charter member of the LinkedIn Influencer Program, her practice helps people, teams & organizations build stronger work life foundations through the practice of core stability. Her thoughts on work life have also appeared at the Harvard Business Review, Forbes, BBC Work Life, Quartz and The Huffington Post.